Frequently Asked Questions
WHAT KIND OF WARRANTY DO YOU OFFER?
All Loaded skateboard decks and snowboards are guaranteed against manufacturing and material defect for the lifetime of the original owner. For more info click here. If you have an issue with your board and would like to submit a warranty claim click here
THERE IS A CRACK IN MY BOARD. IS IT COVERED UNDER WARRANTY?
Excellent question, we will need to see a photo in order to better understand what is going on. The best way to start the warranty process is to go to our warranty form on our contacts page here.
From there just hit click "warranty submission". Fill out the required fields, upload your photos and fire it off to us. It will go directly to our warranty guys for preliminary inspection.
I LOST CONTROL OF MY BOARD AND IT HIT A CURB, IS THIS COVERED?
We do not warranty boards sustaining damage from blunt trauma. Our boards are designed with dedication, and precision and we want skaters to shred these boards hard. But, if a board is repeatedly kicked into a curb or is shot hard, just one time, into a curb/wall, then the board will of course be damaged. Our boards are not intended to be ran into blunt objects such as curbs, walls, etc
MY BOARD HAS RAZORTAIL... IS THIS COVERED UNDER WARRANTY?
Razortail is considered wear and tear and can not be covered under our warranty. We don't make any nose/tail guard at the moment but there are options.
One option would be to retro-fit the powell jaw bone to fit the tail of your board:
or the tail bone:
Another option is to make your own "tail bone" by gluing a slide puck or cutting board to the tail. To do that just cut one slide puck directly in half. Take the new half moon shaped puck and stick it to the nose and tail using epoxy or gorilla glue.You can play with the placement of these pucks to be matched up with the nose/tail or sticking out a little bit farther for added protection.
THE FIBERGLASS IN MY BOARD IS SPLINTERING AND NOW MY THROAT IS FEELING ITCHY, IS THIS COVERED?
Try lightly sanding the exposed splinters and get the surface smooth. Make sure not to sand too much as you don't want to remove too much of the fiberglass and compromise the integrity and performance of the board. The more you sand the more likely you are to get fiberglass to stick out, so be gentle. I would also suggest doing a spray clear coat finish to seal the wood and give it a longer life. You can get clear coat spray cans in the spray paint section at your local hardware store. Always use a mask when sanding or spraying paint or clear coats. Shoot us an email if you have any questions.